We have answers to all your questions

How to Make a Reservation
booking process
booking process
How does the booking process work?

Choose your apartment

Enter the date of entry and duration of the desired stay, and select "Search in Barcelona". In the portal you will see all the available apartments that meet the profile you are looking for.

Alternatively, select the button "Show Apartments in Barcelona" to see all available apartments.

From this view, you can add the desired filters (number of rooms, neighborhood, etc.).


Book your apartment

Once you have selected the desired apartment and entered the check-in and check-out dates, you can proceed with the booking process by clicking on the "I want to book" button.

On the next page you will be asked to register in a very simple way and provide personal information. In the same way, the information of the desired payment method will be collected.

In some cases, depending on the length of stays, after submitting the application, someone from the team will contact you to request additional information (about your employment, studies, etc.).

Once all the information has been collected, your application will be submitted to the apartment owner for 24h validation.


Payment

The payment of the reservation will only be effective once the application has been approved by the owner. To confirm the reservation, it will be necessary to make the pre-payment online.

The payment of this reservation can be made by credit card, bank transfer or Paypal. Depending on the conditions of the apartment, the rest of the payment must be made before check-in at the apartment. The details of this remaining payment will be provided to you via email prior to your arrival.

NOTE: your reservation will only be effective once we have received the money for the reservation. Please read our Cancellation Policy for more information.
What is necessary to apply for a rental in Spain?

You must have a valid Spanish identity card or a valid international passport.
How and when will a reservation be confirmed?

Once all the information necessary for the evaluation of an application has been provided, the owner will have 24 hours to accept the reservation. The acceptance or non-acceptance of the reservation will then be communicated via email, and the reservation will be immediately charged on the payment information provided.

The reservation will be confirmed as soon as BeyondFlats receives the prepayment and confirms it via email with the tenant.

This email will also include the address of the apartment and the name, phone number and email of the contact person, as well as the necessary check-in instructions. If you do not receive this confirmation within 24 hours of booking, please contact BeyondFlats.

In case of cancellation, depending on the duration of your stay and the apartment booked, the amount of the reservation will be refunded. Restrictions apply. Please read our Cancellation Policy for more information.

Persons under the age of 18 will not be allowed to reserve an apartment without the consent of a parent or legal guardian. If we receive information that a person under 18 years of age has made a reservation with us under these circumstances, we reserve the right to cancel it.
What documentation will I need to submit?

The following information will be requested:
- NIF, NIE or passport
- Permanent address, telephone and email
- Bank account holder
- Reason for stay

Depending on the reason for your stay and profile, additional information will be required.

If you are an employee:
- Last pay slips
- Employment contract
- Last tax return

If you are a company:
- Incorporation of the company
- Administrative powers
- VAT number
- Last corporate tax

If you are a student:
- Enrollment fee or acceptance letter at university or college, business and/or professional schools
- Employment or collaboration contract with any public/private entity
- Any document that justifies the temporary stay in Barcelona

If you are, will receive or accompany someone in a medical treatment:
- Proof of hospital or medical center
- Passport/ NIE/ DNI of the patient

Cancellation & Change in Reservation Policy
cancelation process
What is the cancellation policy?

There is a semi-flexible booking cancellation policy as illustrated in the image above.

Different scenarios are possible:
- If a reservation is cancelled before it is approved, it can be cancelled without any cost to the tenant
- If the reservation is cancelled more than 60 days before the check-in date, all money will be refunded to the tenant with a penalty of 500€ handling fee
- If the reservation is cancelled between 31 and 60 days before the check-in date, the reservation (1st month + agency fees) will be forfeited, but any other amount paid will be refunded
- If the reservation is cancelled less than 31 days prior to the check-in date, the full amount paid will be forfeited
Can a change be made to a reservation?

Yes, as far as possible. There are two possible circumstances:

1) Extension of the reservation: a new application can be made from the desired date. You can contact the BeyondFlats team to formalize it.

2) Change of dates in an existing reservation: please contact the BeyondFlats team. Depending on the impact on dates and in advance, we will try to accommodate as far as possible.

There may be two exceptional circumstances to take into account:

‍A) In cases of force majeure or unforeseen circumstances (for example: renovation work on the property or building, water leaks, etc.); BeyondFlats reserves the right to relocate the client to another apartment with similar characteristics to the one booked. In case you do not agree with the change, you will have the right to cancel the reservation and we will refund the total amount of the stay. BeyondFlats will not be responsible for any subsequent claim by the client.

B) If you wish to increase the number of guests or nights of your stay, you must take into account that it will depend on the availability of the apartment and that the price per person/night could vary, in any case such modifications must be approved by the landlord. However, we inform you that once the reservation is confirmed, in case of a reduction in the number of guests or nights of the stay, the total price will not be modified.
Can I cancel or abandon a reservation in advance?

Please contact the BeyondFlats team to discuss each case. Depending on the impact on the date and days of notice, we will try to find a solution as far as possible. As a general rule, it is not allowed to terminate a (seasonal) contract early, but we all understand that exceptional situations can occur. Therefore, the team will try to accommodate requests as far as possible.

For long term contracts, there will be a minimum permanence of 12 months and a 30 days notice to terminate the contract.
Level of Guarantees
What deposit is required from the tenant?

A 2 month deposit will always be required regardless of the length of stay.
When will the deposit be returned?

The deposit will be returned within 30 days after check-out of an apartment. At that time, there will be an inventory analysis to make sure that everything is in the same condition as at the time of check-in.
Arrivals and Departures
How does check-in and check-out work/coordinate?

Check in and check out must be coordinated with the apartment manager between 09:00h and 18:00h. Please note that arrivals after 18:00h will incur a surcharge of 30 euros and for arrivals after midnight (00:00h), the surcharge will be 50 euros, unless otherwise stipulated on the website.

The keys will be handed over directly at the apartment at the time of your arrival. A member of our staff will welcome you and show you the important elements of the apartment.

You will have to provide us with your arrival time 3 days before your arrival. The contact details will appear in the confirmation email you will receive after booking. No refund will be made in case of late or early departure from the apartment.

Note: any late check-out not communicated will be penalized.
Payment Management
How to make payments in a secure way?

Payment can be made through the following payment methods:

- Through a bank transfer (can also be made from a foreign bank)
- Immediate payment by credit card (additional bank commission: 3.25%)

Payments will be made through the payment gateway Stripe, one of the most consolidated companies in payment management worldwide.
Economic Conditions
What is the total cost for a tenant to rent an apartment?

The formalization of a rental contract will incur the following cost elements:

- Deposit: 2 months deposit is required
This amount will be returned within a maximum of 30 days after the end of the contract

- First month's rent:
For reservations formalized before the 16th of the month, this first month will consist of the proportional part of the month and the proportional part of the consumption provision.
For reservations formalized after the 16th of the month, the proportional part of the remaining month + the following month (or second month) together with the consumption provisions of both months must be paid.

- Agency fee:
For stays from 32 days to 3 months: 70% of one month's rent (+VAT 21%)
For stays from 3 to 6 months: 80% of one month's rent (+VAT 21%)
For stays from 6 to 11 months: 100% of one month's rent (+VAT 21%)
For stays from 11 to 14 months: 120% of a monthly rental payment (+VAT of 21%)
For stays from 14 to 18 months 140% of a monthly rental payment (+VAT of 21%)
And for stays from 18 to 23 months 160% of a monthly rental payment (+VAT of 21%)


At the time of booking, the breakdown of the different amounts will be clearly displayed.

- Impuesto de Transmisión Patrimonial (ITP): 0.5% on taxable base
In the Spanish tax system there is a tax practically unknown to citizens: the transfer tax (ITP) on the rental of real estate for use as a dwelling.
Although the lessee (art. 8.f) is responsible for paying this tax, the lessor becomes vicariously liable if he has received the first month's rent without demanding payment of the tax from the lessee, according to article 9 of the Consolidated Text of the Law on Transfer Tax and Stamp Duty.
This tax is calculated on the basis of the rent and only transactions between private individuals are subject to it. Therefore, it does not apply to leases subject to VAT. The percentage to be applied as from January 1, 2015 in Catalonia is 0.5% according to article 123 of Law 2/2014, of January 27, on fiscal, administrative, financial and public sector measures. This percentage is applied to the taxable base, which is the total rent to be satisfied for the entire term of the contract. Extensions are also subject to ITP.
Payment of the tax must be made within a maximum period of one month from the date of the contract by means of the self-assessment of form 600.
Other
Cleaning

The tenant will return the apartment in the same state of cleanliness in which it was found, considering the normal and acceptable use of the stay and what this entails. For this purpose, the cost corresponding to the general cleaning at the end of each stay will be deducted from the reservation deposit.
Utilities

Water, electricity and gas consumption are not included in the rental price.

To make your stay more pleasant, you will be charged a provision of funds depending on the number of rooms in the apartment:
- 1 room: 100€
- 2 rooms: 140€
- 3 rooms: 180€
- 4 rooms: 240€

In the case that one month the consumption exceeds 50% of this provision, the difference could be charged in the following monthly payment or as a one-time charge. In the rest of the cases the consumptions will be regularized at the end of the contract with the deposit, if the consumption has been higher than the amount paid with the provisions, the difference will be subtracted from the deposit to be returned. If the consumption has been lower than the amount paid, the amount will be returned together with the deposit.
Maintenance

We have a dedicated team to ensure that nothing goes wrong during your stay. Before each entry into the apartment, there will be a thorough evaluation by us of the normal functioning of the apartment elements and inventory.

In the event that any repairs are needed during the stay, we will arrange for them.  
Code of conduct

Our apartments are located in residential areas or buildings, so it is forbidden to organize parties in the apartments. We ask our guests to respect the community and not to make noise after 22:00h. If any client does not respect these conditions generating complaints from the community or even the police, BeyondFlats reserves the right to force the client to leave the apartment and the deposit will not be refunded.

As stipulated in the contract that each client signs at the time of check-in, the client will be responsible for his own behavior, as well as the behavior of the rest of the guests in the apartment during their stay. If any of the guests of the reservation shows violent, offensive or inappropriate behavior, BeyondFlats reserves the right to force the clients to leave the apartment and not to return the deposit.

If the client or clients are forced to leave the apartment by BeyondFlats or by the landlord of the apartment, the client will not have the right to claim any kind of economic compensation and will directly lose all payments made for the stay and also the deposit.
Damage, deterioration and lost items

The tenant is responsible for the condition of the apartment during his stay in it. The tenant is also responsible for any type of material damage or loss that occurs in the apartment, such as deterioration of the furniture or loss of the key, among others.

The property may demand the payment of the damaged or lost object; the damages caused will be deducted from the security deposit, and in the event that the security deposit does not cover the costs of the damages caused by the tenant, the tenant will pay the difference.

The tenant will immediately inform the contact person of any material damage or loss occurred during his stay.

NOTE: BeyondFlats (Siracusa Invest S.L.) will not be responsible for any direct or indirect damage that may be caused as a result of misuse of the accommodation, including but not limited to: damage, loss after fire, theft, crime, accidents or other types of damage.
Forgotten objects

If you have forgotten an item in the apartment, please contact our team by sending an email to [email protected] and we will try to locate it as soon as possible. However, please note that BeyondFlats will not be responsible for such items under any circumstances.

‍Custodyof lost items: if our staff finds any guest's forgotten items, we will contact them immediately for their delivery. These objects will be kept in our office for a maximum of 1 month. If after this time they have not been claimed, we will proceed to dispose of the items. If you require any items to be sent to you, please note that this may be subject to transportation and/or handling charges.

‍Objectscontaining private information: these objects will be forwarded to the Police offices. These items include credit cards and/or identification cards.
Complications on arrival or during the stay

In the event that the tenant finds a problem or damage to the apartment upon arrival or during his/her stay, including cleaning problems, broken or missing items, it is his/her responsibility to contact BeyondFlats so that BeyondFlats can try to resolve the issue as soon as possible.

If the problem cannot be resolved within a reasonable period of time, and this impedes the quality of the stay, the client will be transferred to another apartment of similar characteristics to the one contracted, subject to availability.
Pets

Landlords will determine whether or not pets are allowed in an apartment.

Monthly rental income may vary, as well as other factors that may serve as leverage to negotiate the landlord's acceptance of the profile.
Rental Type
What kind of properties can I advertise on BeyondFlats?

BeyondFlats is dedicated to managing residential apartments in Barcelona.

It specializes in the management of two types of rentals:

1. Seasonal rental (from 32 days to 11 months)
2. Long-term rental (5 or 7 years, depending on whether you are an individual or a legal entity).
What are the differences between mid-term and long-term rentals?

Seasonal rentals (from 32 days to 11 months), beyond the temporary nature of their contracts, are characterized by being a more complete proposal for the tenant; typically offering apartments fully or practically equipped to move in immediately. Tenants' expectations are also higher.

Long-term rentals (5 or 7 years, depending on whether the tenant is an individual or a legal entity) are the most traditional type of rental, with long renewable contracts and minimum periods of permanence starting at 6 months. Typically the apartments are rented as they are, which means that in many cases they are not furnished.
What are the requirements for mid-term rentals?

The apartments must be fully or practically equipped to move in immediately.

BeyondFlats offers the service of furnishing/purchasing, small renovations or touch-ups, as well as interior design. In this way, any apartment that is in good condition, can be adapted to be rented seasonally and thus improve the performance of the same.
Booking Process
How does the booking process work for the owner?

BeyondFlats takes care of capturing, filtering and evaluating the tenant profiles that apply to an apartment. Once this filtering has occurred, BeyondFlats will contact the landlord to present the profile(s) for the landlord to choose the one that interests him/her the most.

The owner will have 24 hours to choose between the proposal or proposals presented.

The lease contract is signed between the tenant and BeyondFlats as operator of the apartment. BeyondFlats takes care of the entire process (check-in, check-out, inventory management, etc.).

So for the landlord the experience is simple and mostly outsourced.
What is the cancellation & reservation change policy?
What is the cancellation & reservation change policy?
cancelation process
How can I choose among pre-selected tenants?

BeyondFlats will contact you once we have filtered the candidates that fit the desired profile. It will be via phone call, or alternatively, via email, that we will present the suggested profile(s) for your approval.
What level of deposit/guarantees are required to tenants?

A 2 month deposit will always be required regardless of the length of stay.

The deposit will be returned within 30 days after check-out of an apartment. At that time, there will be an inventory check to make sure that everything is in the same condition as at the time of check-in.
Operations and Incident Management
What happens when an incident occurs and how is it handled?

When an incident occurs, the BeyondFlats team will evaluate and offer an optimal solution for the tenant and landlord. In the case of a repair, our team will be able to carry out the repair directly. On those occasions where the cost is to be borne by the landlord, we will provide details and seek permission from the landlord before acting.

The owner may empower BeyondFlats to act without pre-approval up to a cost limit if desired.
How do we manage the arrivals and departures from an apartment?

Check-in is from 3:00 pm and check-out is at 11:00 am.

The BeyondFlats team will coordinate with the tenant upon arrival and departure for 1) key delivery or pick-up, 2) introducing/showing the apartment, 3) inventory control on site.
How do we carry out inventory control?

A detailed inventory report is developed for each apartment, describing the quantity, condition and working level of the objects in an apartment, accompanied by images for tracking between check-ins and check-outs. This information is recorded in the private online space of the BeyondFlats portal and is accessible at anytime. This is accompanied by images for tracking between check-ins and check-outs.

This information is recorded in the private landlord area of the BeyondFlats portal and is accessible at any time.

At each tenant check-in and check-out, there is a before and after review of the items captured in the inventory report.
Payment Management
When will I receive the money each month?

Each month the money will be credited to your account on or before the 7th of each month. We use a state-of-the-art payment management gateway that helps channel transactions online and securely.  
What happens if a tenant does not pay/is delayed with the payment?

For each rental, there will be 2 months deposit and 1 month's payment in advance. In the event that a tenant does not pay or is one month late, the BeyondFlats team will monitor the situation and seek a solution with the tenant.

In the event that the non-payment persists, legal action will be taken against the individual(s).  
Online Private Site
What services are included in the online private site?

From the private online space, the owner will be able to access in real time all the information related to the apartment(s) under management by BeyondFlats.

This space includes:
- Summary of income month by month
- List of properties and corresponding detail, including documentation
- List of reservations and corresponding detail, including documentation
- Preferences section to manage communication and leasing preferences
How to access?

To access the private online space it will be necessary to register with an e-mail address and password. From the BeyondFlats portal you will be able to access this space in a simple way.
What is the most efficient way to communicate with BeyondFlats?

You will be assigned a member of the team as your contact person. This person will take care of anything related to the properties under management and solve any questions you may have.
Insurance
Is it advisable to have an insurance associated with an apartment?

It is recommended that landlords take out a renter's insurance policy to protect against any unfortunate situation with a tenant.

BeyondFlats is here to assist in the process or recommend when necessary.
Fees
What is the cost of the service?

Our value proposition for the landlord goes beyond a comprehensive digitalized service, we want to translate the operational and commercial efficiencies that we are able to generate in the business, at a lower cost for the landlord.

This is why we position ourselves as the cheapest in the market.

You can contact us to discuss the details.